How to Set Up and Manage TELUS Health eClaims Integration in WalnutEMR

The TELUS Health eClaims integration in WalnutEMR streamlines direct billing for eligible services. Follow these steps to set up and manage eClaims for your practice.

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Prerequisites

Ensure you’re logged into a WalnutEMR account with Branch and Staff access permissions to enable and configure TELUS eClaims.

Step 1: Set Up TELUS eClaims at the Branch Level

1.  Access Branch Settings
   • Open the Branch app in WalnutEMR.
   • Click on your Company Name to access and edit branch settings.
2. Enable TELUS eClaims Billing Service
   • Locate TELUS eClaims Billing in the list of billing services, and enable it.
   • Log into your TELUS eClaims Provider Portal separately to access your eClaims account.
3. Verify Banking Information in TELUS Provider Portal
   • In the TELUS portal, go to the Banking Information section under the main menu to ensure your payment details are accurate.

4. Complete Setup in WalnutEMR
   • In WalnutEMR, select your Method of Payment for paid claims (e.g., direct deposit).
   • If claims should be centrally submitted, check Submit all claims on behalf of the user registered for the organization.

5. Add Location ID and Organization Provider ID
   • In the TELUS portal, copy your Location ID and Organization Provider ID.
   • Paste these values into the TELUS eClaims Billing section in WalnutEMR.
6. Apply Changes and Save
   • Click Apply to save the settings, then Save to confirm.

For a detailed walkthrough, refer to the eClaims Integration Guide.

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Step 2: Configure eClaims Credentials for Each Provider

Each provider using eClaims direct billing must have their individual eClaims credentials added to their WalnutEMR profile.

1. Update Provider Profiles
   • In the Branch app, go to Staff and select the provider needing eClaims setup.

2. Add Provider TELUS eClaims Credentials
   • Click Add eClaims Credentials.
   • Enter the provider’s TELUS eClaims Provider ID and College Licensing Body.

3. Add eClaims Login Credentials
   • Click on Click to Add eClaims Credentials.
   • Enter the TELUS eClaims Username and Password that the provider uses to log into the TELUS portal.

If the TELUS eClaims password is changed, be sure to update it in WalnutEMR for each provider to ensure uninterrupted claim submissions.

4. Save Changes
   • After adding credentials, click Save on the provider’s profile.

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Additional Information

Once eClaims setup is complete, providers can submit claims directly through WalnutEMR, simplifying the billing process.

This guide outlines the initial setup and ongoing management of TELUS Health eClaims in WalnutEMR, allowing providers to streamline billing and reimbursement efficiently.